Privacy Policy
Last Updated: December 4, 2024
Introduction
Welcome to Call Santa. We are committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video calling service with Santa Claus.
Information We Collect
We collect the following types of information:
Account Information
When you create an account, we collect your email address, name, and authentication credentials.
Child Profile Information
You may create profiles for your children including their name, age, gift wishlist, behavior notes, and special preferences. This information is used solely to personalize the Santa conversation.
Voice Data
During video calls, audio is transmitted to OpenAI's real-time API for processing. Voice conversations are NOT recorded or stored by us or OpenAI. The audio is processed in real-time only and immediately discarded after the call ends.
Video Data
The camera feed is used only for visual display during the call. We do NOT record, store, or save any video footage. The video stream exists only during the live call and is not saved anywhere.
Usage Information
We collect information about how you use our service, including call duration, credits used, and login activity.
Payment Information
Payment transactions are processed securely through Stripe. We do not store your complete credit card information on our servers.
How We Use Your Information
We use your information for the following purposes:
Service Delivery
To provide personalized AI Santa video calls based on child profiles and preferences.
Account Management
To create and manage your account, authenticate users, and provide customer support.
Payment Processing
To process credit purchases and manage your account balance.
Service Improvement
To analyze usage patterns and improve our service quality and features.
Communication
To send you important service updates, security alerts, and account notifications.
Data Sharing and Third Parties
We share your information only in the following circumstances:
OpenAI
Voice conversations are processed in real-time by OpenAI's GPT-4o-mini-realtime-preview model. Child profile information (name, age, wishlist, notes) is sent to OpenAI to personalize the conversation. OpenAI does not store voice data. Please review OpenAI's privacy policy for more information.
Stripe
Payment information is processed by Stripe, our payment processor. We do not store complete payment card details.
Service Providers
We may share data with trusted service providers who assist us in operating our service, subject to confidentiality obligations.
Legal Compliance
We may disclose information if required by law, court order, or to protect our rights and safety.
Data Security
We implement industry-standard security measures to protect your information:
Encryption
All data transmitted between your device and our servers is encrypted using enterprise-grade SSL/TLS encryption.
Authentication
We use secure authentication systems to protect account access.
Data Storage
Personal data is stored securely in protected databases with access controls.
No Recording
Voice and video are NOT recorded or stored. They exist only during the live call.
Your Rights and Choices
You have the following rights regarding your data:
Access and Update
You can access and update your account information and child profiles at any time through your dashboard.
Delete Data
You can delete child profiles or your entire account at any time. This will permanently remove all associated data from our systems.
Opt-Out
You can opt-out of non-essential communications by updating your account preferences.
Data Portability
You can request a copy of your data by contacting us at support@callsanta.space
Children's Privacy
Our service is designed for children ages 3-12 under parental supervision. We take children's privacy seriously:
Parental Consent
We require explicit parental consent before collecting any child information.
Minimal Data Collection
We only collect information necessary to personalize the Santa experience.
No Recording
We do NOT record or store children's voices or video.
Supervision Required
We recommend parental supervision during all calls with Santa.
COPPA Compliance
We comply with the Children's Online Privacy Protection Act (COPPA) requirements.
Data Retention
We retain your information only as long as necessary:
Active Accounts
Profile information is retained while your account is active.
Voice/Video
Voice and video are NEVER stored. They are processed in real-time only.
Deleted Accounts
When you delete your account, all personal data is permanently removed from our systems within 30 days.
Legal Requirements
Some data may be retained longer if required by law or for legitimate business purposes (e.g., payment records).
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
support@callsanta.space
Privacy Requests
For data access, deletion, or portability requests, please email support@callsanta.space